C2C trading has Binance's escrow guarantee, but disputes occasionally occur — like paying but not receiving crypto, or the other party claiming they didn't receive payment. Don't panic — Binance has a comprehensive appeal mechanism.
When Can You File an Appeal?
When using C2C trading after signing up for Binance, you can appeal in these situations:
- Paid but seller won't release crypto: You've paid and clicked "I've Paid," but the seller hasn't confirmed
- Seller claims no payment received: You transferred but they say they didn't get it
- Suspicious payment received (merchant side): As a seller, receiving payment from unknown sources
- Amount mismatch: Actual payment doesn't match order amount
- Other disputes: Any disagreements during the trading process
How to File an Appeal?
- Open the order details page
- Find the "Appeal" button (usually at the bottom)
- Select the appeal reason
- Upload evidence (screenshots, transfer records, etc.)
- Fill in additional explanation
- Submit
Binance support will intervene. Both parties need to provide evidence.
What Evidence to Prepare?
- Payment proof: Transfer record screenshots including amount, recipient info, transfer time
- Chat records: Communication screenshots (Binance in-app chat is auto-saved)
- Account balance changes: Bank statements proving money was sent
- Other supporting evidence: Any material supporting your case
Appeal Process
- Submit appeal → Other party notified
- Both parties provide evidence
- Support reviews evidence
- Decision made — release crypto to buyer, refund seller, or other resolution
- Decision executed
Processing typically takes 24-48 hours. Complex cases may take longer.
Key Rules
Never cancel a paid order: If you've already paid, don't cancel — you'll lose Binance's escrow protection. File an appeal instead.
Choose verified merchants: Blue-badge merchants are more reliable.
Keep all evidence: Screenshot every transfer for potential disputes.
If you need the latest app, download the Binance App for timely order notifications.
Summary
C2C disputes are rare, but when they occur, remember: never cancel a paid order, file an appeal promptly, and provide thorough evidence. Binance support will make a fair ruling based on the evidence.