Can't log in to the Binance App or website? There could be several causes. Don't panic — follow this troubleshooting order, and most issues can be self-resolved.
Check 1: Network Issues
The most common cause. Binance servers are overseas, and domestic network access may be restricted.
Symptoms: Page won't load, endless spinning, "Network Error"
Solutions: Switch networks (WiFi to mobile data or vice versa), check if you need a network tool, clear app cache, try a different browser for web version.
If you don't have a Binance account yet, sign up for Binance when your network is working.
Check 2: Password or Verification Code Errors
Password: Check Caps Lock, confirm correct email/phone, use "Forgot Password" if needed.
Verification codes: Check spam folders for email codes, check signal for SMS codes. For Google Authenticator, ensure your phone time is set to "Automatic" — incorrect time causes invalid codes.
Check 3: Outdated App Version
Solution: Update to the latest version. Download the Binance App for the latest version. Uninstall and reinstall if needed.
Check 4: Account Locked
Symptoms: "Account locked" or "Security restriction" message.
Causes: Too many wrong password attempts (wait 2 hours), detected abnormal behavior, or risk control freeze. Contact support for resolution.
Check 5: Device or Browser Issues
App: Clear cache/data, check system version, free storage space, restart phone.
Web: Clear browser cache/cookies, disable extensions, try Chrome, try incognito mode.
Check 6: DNS Issues
Solution: Change DNS to 8.8.8.8 or 1.1.1.1, or use Binance's alternative domains.
Check 7: Server Maintenance
Verify: Check Binance's Twitter/X or Telegram for maintenance announcements. Search "Binance down" for widespread reports. If confirmed, just wait.
Troubleshooting Summary
- Check network → Switch environment
- Check credentials → Reset password
- Check app/browser → Update or reinstall
- Check if locked → Contact support
Over 90% of login issues are in the first two steps. This sequence usually identifies and solves the problem within 10 minutes.